Peppermint Twist FAQ

Payment:

I accept credit cards. Pay Pal and Etsy gift cards.


Shipping:  

All Peppermint Twist® products are shipping via US Mail First Class with tracking unless it is less expensive to ship via Priority Mail. The vinyl decals are packaged in chipboard photo mailers. Shipping times may vary with the season or weather, but items typically arrive within 3-5 business days of being shipped.

Wooden monograms are shipped Fed Ex ground or Fed Ex Smart Post. Wooden monograms can take up to 4-6 weeks for shipping. Peppermint Twist® is not responsible for Items that are lost or damaged in transit. However, should any issues result from shipping, please convo me and I will do my best to help resolve any issues. I want you to be happy with your order! Customer service is important to me and it is important to me that you are a satisfied customer. I will do everything that I can to achieve that!

Refunds and Exchanges:

Due to the nature of the personalized products, I typically do not offer any refunds or exchanges. Please be sure to double-check your spelling on your order before it is placed. If you encounter any issues or are dissatisfied in any way, please convo me and I will make every effort to work out a mutually agreeable resolution. Your customer satisfaction is important to me.  If the error is on me, then of course I will honor the return. 

 

Additional Policies and FAQs Additional Policies and FAQs
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Prior to creating a monogram decal, a proof can be provided upon request only. However, the proof can only be made available after the order has been submitted and paid.


Vinyl:
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The vinyl decals are meant to work best on hard, flat surfaces. While they are removable, they are not reusable. I cannot replace a vinyl decal that has been damaged during application.

Vinyl DOES NOT stick on medium to high textured walls. Vinyl applies better to orange peel or knock down textured walls, but it's not always guaranteed. Smoother surfaces are always better. The vinyl will not stick as well to any oil or waxy surface. Use a little rubbing alcohol to clean the area where the decal will be applied. If you're applying the decal to glass, DO NOT use Windex or other ammonia-based cleaners; the ammonia interferes with the adhesive. I've found that it works great on glass, windows, mailboxes, wooden signs, frames, car windows, golf carts, ceramic, sheet metal, etc. 



Vinyl is easily removable, but after installation, it will not be reusable.

In each order, I’ve included detailed instructions of how to apply your vinyl.

Monogrammed Outdoor Wood Signs:
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Please read product descriptions carefully. Some of the monogrammed letters are not meant to be exposed directly to the outside elements, for example rain or snow. (Some are fine on a front door that is covered or protected etc.)

Many customers request a "mock up" of their letters. Please know that we can do this, however, there is a fee of $7.50 for each mock up. If you decide to place an order using your mock up, this fee will be refunded. Thank you for your understanding.

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